Overall standards for non-contestable work
The licensee must issue a quotation outlining all non-contestable information within 15 working days of receipt of a request for a new demand connection where the POC and any associated works (including any necessary reinforcement and diversionary works) do not exceed 1kV.
The licensee must issue a quotation outlining all non-contestable information within 30 working days of receipt of a request for a new generation connection where the POC and any associated works (including any necessary reinforcement and diversionary works) do not exceed 1kV.
The licensee must issue a quotation outlining all non-contestable information within 20 working days of receipt of a request for a new demand connection where the POC and/or any associated works (including any necessary reinforcement and diversionary works) exceed 1kV but do not exceed 22kV.
The licensee must issue a quotation outlining all non-contestable information within 50 working days of receipt of a request for a new generation connection where the POC and/or any associated works (including any necessary reinforcement and diversionary works) exceed 1kV but do not exceed 22kV.
The licensee must issue a quotation outlining all non-contestable information within 50 working days of receipt of a request for a new demand connection where the POC and/or any associated works (including any necessary reinforcement and diversionary works) exceed 22kV but do not exceed 72kV.
The licensee must issue a quotation outlining all non-contestable information within 3 months of receipt of a request for any new demand connection or new generation connection where the request is not covered by any of the five categories outlined above. For clarity, this includes 132kV connections.
The licensee must issue POC information within 30 working days of receipt of a request for a new connection where the point of connection and/or any associated works (including any necessary reinforcement and diversionary works) exceed 22kV but do not exceed 72kV.
The licensee must issue a written response to design submissions for new connections at low voltage and high voltage within 10 working days of receipt of the submission. The written response must state approval of the design submission or provide the reason(s) for rejection of the design submission.
The licensee must issue a written response to design submissions for new connections at extra high voltage within 20 working days of receipt of the submission. The written response must state approval of the design submission or provide the reason(s) for rejection of the design submission.
Subject to all conditions precedent being met the licensee must complete final works (to include installation of the connection equipment in a way that, subject to an energisation request, the customer may receive a supply of electricity over the licensee’s distribution system) within 10 working days of receipt of the request where the point of connection and any associated works (including any necessary reinforcement or diversionary works) do not exceed 1kV.
The licensee must complete final works (to include installation of the connection equipment in a way that, subject to an energisation request, the customer may receive a supply of electricity over the licensee’s distribution system) within 20 working days of receipt of the request where the point of connection and/or any associated works (including any necessary reinforcement or diversionary works) exceed 1kV but do not exceed 22kV.
The licensee must issue planned dates for completion of final connections (to include installation of connection equipment in a way that, subject to an energisation request, the customer may receive a supply of electricity over the licensee’s distribution system) within 20 working days of receipt of the request where the point of connection and/or any associated works (including any necessary reinforcement or diversionary works) exceed 22kV but do not exceed 72kV. The final completion dates issued should be for completion as soon as is reasonably practicable.
The licensee must complete phased energisation (to include the capability, subject to an energisation request, to allow the electricity to flow from the licensee’s distribution system to the customer’s installation through insertion of fuses or switching operation) within 5 working days of receipt of the request where the necessary phased energisation works do not exceed 1kV.
The licensee must complete phased energisation (to include the capability, subject to an energisation request, to allow the electricity to flow from the licensee’s distribution system to the customer’s installation through insertion of fuses or switching operation) within 10 working days of receipt of the request where the necessary phased energisation works exceed 1kV but do not exceed 22kV.
