NEDL

Emergencies

To report a loss of supply, or if you are concerned about the safety of our equipment, call our 24 hour emergency number 0800 668877.

Special Needs

If you would like to contact us about our priority services please telephone us on 0800 169 7602 between 8:30am and 4:45pm, Monday to Friday.

Hearing impaired customers who have the appropriate facilities can contact us via our textline facility by telephoning 0800 169 1136.

Alternatively, click here to contact us via an email form.

Distribution Enquiries

If you require any further information about engineering details (for example, footpath and road reinstatements, cable shrouding, substation maintenance, removal of existing electricity services, earthing enquiries), call 08450 707172, between 8:30am and 4:45pm, Monday to Friday.

If your first language is not English

Customers whose first language is not English can contact us on 0845 6015628 between 8:30am and 4:45pm, Monday to Friday.

Connections

For electricity connections to new buildings, or to request an increase in electrical load, contact:

NEDL/YEDL
Connections Centre
Cargo Fleet Lane
Middlesbrough
TS3 8DG

Tel: 08450 702 703 Mon-Fri 8:30am-4:45pm
If moving house, contact your electricity Supplier.

Click here if you require information about competition in connections.

Records information

For copies of electricity Safedig Maps call 0870 1600 910 Mon-Fri 8:30am-4:45pm.
Alternatively, please fax details of your request to 0191 229 4287 or email your request including location plan, full site address, post code and return address to Safediggingplans@ce-electricuk.com.  All enquiries will be responded to in the required timescale of 10 working days.

If you have a complaint

We acknowledge that sometimes, despite our best efforts, things can go wrong.   Click here for information about our complaints procedure.