YEDL

Emergencies
   
To report a loss of supply, or if you are concerned about the safety of our equipment, call YEDL's 24 hour emergency number 0800 375 675.

Special Needs

If you would like to contact us about our priority services please telephone us on 0845 602 4454 between 8:30am and 4:45pm, Monday to Friday.

Hearing impaired customers who have the appropriate facilities can contact us via our textline facility by telephoning 0800 028 9507.

Alternatively, click here to contact YEDL via an email form.

Distribution Enquiries

If you require any further information about engineering details (for example, footpath and road reinstatements, cable shrouding, substation maintenance, removal of existing electricity services, earthing enquiries), call 0845 602 4453 between 8:30am and 4:45pm, Monday to Friday.

If your first language is not English

Customers whose first language is not English can contact us on 0845 601 5628 between 8:30am and 4:45pm, Monday to Friday.

Connections

For electricity connections to new buildings, or to request an increase in electrical load, contact:

NEDL/YEDL
Connections Centre
Cargo Fleet Lane
Middlesbrough
TS3 8DG

Tel: 08450 702 703 Mon-Fri 8:30am-4:45pm

If moving house, contact your electricity Supplier.

Click here if you require information about competition in connections.

Records information

For copies of electricity Safedig Maps call 0870 1600 910 Mon-Fri 8:30am-4:45pm.
Alternatively, please fax details of your request to 0191 229 4287.

If you have a complaint

We acknowledge that sometimes, despite our best efforts, things can go wrong. We want to hear about our mistakes so that we can learn from them, apologise and put things right. We will respond to all written customer complaints within ten working days of receiving the customer's letter. If you have a complaint about our service please write to:

Customer Service Manager
YEDL
Manor House
Station Road
New Penshaw
Houghton-le-Spring
DH4 7LA

Tel: 0845 602 4454

Alternatively, click here to contact YEDL via an email form.

Useful Numbers

We want to resolve customers' complaints to their satisfaction. However, if we have not, our customers can seek independent advice, which is available from:

OFGEM
9 Millbank
London
SWIP 3GE

Tel: 020 7901 7000
Fax: 020 7901 7066

ENERGYWATCH
8th Floor
Percy House
Percy Street
Newcastle upon Tyne
NE1 4PW

If you wish to contact energywatch, please use the appropriate form on the energywatch website by clicking here.  Alternatively, you can telephone energywatch on 0845 9060708.

energywatch also offers the RNID Typetalk (http://www.typetalk.org) service for people who are deaf or have speech and hearing impairment: 18001 08459 06 07 08