Customer queries - YEDL

Emergencies
   
To report a loss of supply, or if you are concerned about the safety of our equipment, call our 24 hour emergency number 0800 375 675.

Network Connections

For electricity connections to new buildings, moving your meter and incoming service or to request an increase in electrical load, contact:

NEDL/YEDL
Connections Enquiry Management Centre
Cargo Fleet Lane
Middlesbrough
TS3 8DG

Tel: 08450 702 703 Mon-Fri 8:30am-4:45pm

If moving house, contact your electricity Supplier.

Click here to view the Network Connections web pages

Special Needs

If you would like to contact us for information about our priority services please telephone us on 0800 169 2996 between 8:30am and 4:45pm, Monday to Friday.

Hearing impaired customers who have the appropriate facilities can contact us via our textline facility by telephoning 0800 028 9507.

Alternatively, click here to contact us via an email form.

Distribution Enquiries

If you require any further information about engineering details (for example, footpath and road reinstatements, cable shrouding, substation maintenance, removal of existing electricity services, earthing enquiries), call 0845 602 4453 between 8:30am and 4:45pm, Monday to Friday.

If your first language is not English

Customers whose first language is not English can contact us on 0845 601 5628 between 8:30am and 4:45pm, Monday to Friday.

If moving house, contact your electricity Supplier.

Records information

For copies of electricity Safedig Maps call 0870 1600 910 Mon-Fri 8:30am-4:45pm.
Alternatively, please fax details of your request to 0191 229 4287 or email your request including location plan, full site address, post code and return address to Safediggingplans@ce-electricuk.com.  All enquiries will be responded to in the required timescale of 10 working days.

If you have a complaint

We acknowledge that sometimes, despite our best efforts, things can go wrong.  Click here for information about our complaints procedure.