Heating and Lighting

We want to make sure that all our customers stay as comfortable as possible if the electricity supply is interrupted. This information describes how domestic heating and lighting systems may be affected by a power cut and offers helpful hints which may be especially useful to carers or older customers.

Heating

Many central heating systems and water boilers use electricity to power pumps or controls to provide the main source of heat. These systems won't work during a power cut. Some also have electronic timers which may need to be reset when the electricity is restored.

Remember that some gas ovens and hobs also won't work without electricity. If you know there is going to be a power cut, you may like to prepare a warm meal in advance or fill a flask with a warm drink to last while the electricity is off.

• Portable heaters are a good alternative source of heat during a power cut. Please take care where you put these and never leave children alone with them. Don't forget to switch them off when the power comes back on.
• In cold weather, keep blankets and warm clothing to hand in case your electricity goes off unexpectedly.
• If you can heat water in a way which doesn't require electricity, fill a hot water bottle and use it to keep warm. 

Lighting

• It's a good idea to keep a torch with a healthy battery somewhere you can get to it easily, to help you find your way around if your electricity is interrupted at night.
• Although candles and gas lamps are a good alternative source of light, be sure to keep them a safe distance from curtains and other household furniture. Don't forget to put them out when the power is restored.

Customers who are particularly concerned about how a power cut may affect them, may like to contact a friend, relative or carer for help.