Guaranteed Service Standards

It is our aim to provide the best possible service to our customers. The Guaranteed Standards are standards of service set by Ofgem, the industry regulator.  They are backed by a guarantee - you will receive a payment if they are not met, either direct to yourself or via your supply company.

We believe that it is important for you to know what levels of service you can expect from us and that we work to the standards described in this section.  Please follow the link below to access our Guaranteed Standards customer leaflet.

Any Guaranteed Standards payments you receive will not prejudice your entitlement to any other remedy or action that may be due to you because of your distributor's failure.

Disputes

If you are dissatisfied with any aspect of our service in relation to the Guaranteed Standards, please refer to our complaints procedure. 

Should you wish to make a claim or require any further information please contact us.