Our Customer Promises - We're committed to: * Putting our safety first; * Respecting you, your time and your property; * Doing a really good job; * Being there when you need us; and * Caring for our local environment - We're only satisfied when you are.

Service Alterations

The process

Once we have received your completed application form, we will review your request to ensure that you have provided us with all the necessary information and then provide you with a quotation.

For a standard service alteration we will provide you with a quotation within 5 working days. Where we need to make alterations to our network we will provide you a quotation within 15 working days.

On acceptance your payment will be receipted and we will issue an instruction to our Connections Delivery team or nominated contractor.

The Connections Delivery Team / Contractor will contact you to schedule the works. This work will be carried out and completed within 6 – 8 weeks of receiving your application and acceptance.

What you (the customer) are responsible for:

· You must make arrangements for your own qualified Electrician to be on site at the time of/or close to the time of us carrying out the move of the equipment that is our responsibility. The Electrician will need to be present to re-connect the equipment that is your responsibility in order for your supply to be restored.

· Your internal wiring must comply with current wiring regulations (BS7671) and you must be able to provide a current electrical completion certificate upon request.

· When returning the application pack you must provide suitable drawings of the requested alteration in order for us to be able to process you application. If the drawings are not included or are not suitable we will return them to you and your application will not be progressed.

· For external meter positions – You must provide and install your own meter cabinet/s prior to our arrival on site.

NB: You will need to contact your electricity supplier as it is their responsibility to arrange for the physical move of your meter. We will only carry out the works to alter the service position.

If you would like a copy of the application form please select the link below.